Money-Back Guarantee Policy

At Mahammart.com, we value customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a Money-Back Guarantee under the following conditions:

1. Eligibility for a Refund

You may request a refund if:

  • You received a damaged, defective, or incorrect item.
  • Your order did not arrive within the promised 5 to 7-day delivery window (excluding delays caused by customs or unforeseen circumstances).
  • The product does not match the description provided on our website.

2. Refund Request Process

To request a refund, follow these steps:

  1. Contact us at mahamshoppingstore@gmail.com or +966 510961254 within 7 days of receiving your order.
  2. Provide your order number, proof of purchase, and clear photos of the product (if applicable).
  3. Our support team will review your request and notify you of the next steps.

3. Refund Approval & Processing

  • Approved refunds will be processed within [X] business days.
  • The refund will be issued to the original payment method.
  • Shipping fees are non-refundable, except in cases of incorrect or defective products.

4. Items Not Eligible for Refund

  • Items that have been used, damaged by the customer, or altered.
  • Clearance or final sale items.
  • Any request made beyond the 7-day return period.

5. Changes & Updates

Mahammart.com reserves the right to update or modify this policy at any time.

For any questions, feel free to reach out to us at mahamshoppingstore@gmail.com or +966 510961254.